Training Programs

HT Training offers a range of courses designed to meet current labour demands that are transferable to various sectors. 



Housekeeping

This position is well-suited for individuals who:

  • Enjoy working independently
  • Have high attention to detail 
  • Take pride in a job well done 

Job Overview

Housekeeping Room Attendants are responsible for the overall cleanliness of guest rooms and ensuring guests are provided with a positive first impression. Graduates of this course will be qualified to work in housekeeping departments in hotels, property management organizations, long-term care facilities, and hospitals.

Job Duties

  • Perform cleaning duties and adhere to standards
  • Making beds, cleaning bathrooms, dusting, vacuuming
  • Replenishing supplies and amenities 

Course description

In this course, you will learn the essentials of the housekeeping department with a focus on the Room Attendant position. Students will learn:

  • Guest Relations
  • Professionalism, Communication, & Teamwork
  • Safety & Security
  • Cleaning Responsibilities

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Food & Beverage Server

This position is well-suited for individuals who:

  • Have strong interpersonal skills & enjoy interacting with people
  • Enjoy teamwork & multi-tasking
  • Have strong communication skills

Job Overview

Food and Beverage servers are responsible for creating a warm and hospitable dining experience for patrons. F&B servers must demonstrate food and beverage product knowledge to patrons, accurately relay orders to kitchen staff, professionally serve and clear dishware and collect and process payment. Graduates of this course will be qualified to work in hotel banquet departments, convention centers, restaurants, bars and long-term care facilities.

Job Duties

  • Welcome patrons and explain menu items
  • Take accurate food and beverage orders 
  • Serve and clear tables

Course Description

In this course, you will learn the importance of contributing to a positive dining experience. Students will learn:

  • Professionalism, Communication & Teamwork
  • Food & Beverage product knowledge
  • Safety & Sanitation
  • Taking orders and providing professional table service
  • Responsible alcohol service through Smart Serve 

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Front Desk Agent

This position is well-suited for individuals who:

  • Have strong interpersonal and communication skills
  • Have excellent organizational skills
  • Enjoys helping others & creating positive guest experiences 

Job Overview

Front Desk Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area. Graduates of this course will be qualified to work in hotels and may transition into similar customer-facing positions such as a concierge agent.

Job Duties

  • Provide guests with a smooth arrival, stayover, and departure experience 
  • Create, modify, and cancel room reservations 
  • Answer guest questions, inquiries, and resolve complaints

Course Description

In this course, you will acquire the skills to provide high-quality service and memorable experiences to guests and be an ambassador for your property and local area. Students will learn:

  • Professionalism, Communication & Teamwork
  • How to Promote Tourism

  • The Arrival and Departure Process
  • Departmental Operations
  • Safety & Security Procedures

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