HT Hospitality Training offers hospitality and custodial programs, combined with workplace essential skills training, industry certifications, job preparation and placement. The knowledge gained in these programs is transferable to many job sectors.
Housekeeping
This position is well-suited for individuals who:
- Enjoy working independently
- Have high attention to detail
- Take pride in a job well done
Job Overview
Housekeeping Room Attendants are responsible for the overall cleanliness of guest rooms and ensuring guests are provided with a positive first impression. Graduates of this course will be qualified to work in housekeeping departments in hotels, property management organizations, long-term care facilities, and hospitals.
Job Duties
- Perform cleaning duties and adhere to standards
- Making beds, cleaning bathrooms, dusting, vacuuming
- Replenishing supplies and amenities
Course description
In this course, you will learn the essentials of the housekeeping department with a focus on the Room Attendant position. Students will learn:
- Workplace Essentials – Professionalism, Communication & Teamwork
- Guest Relations
- Safety & Security
- Cleaning Responsibilities
- Industry Certifications, First Aid and CPR/AED
- Employment Preparation – Resume & Interview Techniques
Custodial Technician
This position is well-suited for individuals who:
- Have hard skills such as mechanical & repair
- Enjoy hands-on work, teamwork & multi-tasking
- Have strong communication skills
Job Overview
Custodial Technicians are responsible for ensuring buildings and grounds are clean and neat, in a safe manner that meets company standards. They use cleaning chemicals to maintain equipment and other supplies. Graduates of this course will be qualified to work in building maintenance, commercial and light-duty cleaning, janitorial and caretaker services.
Job Duties
- Basic cleaning of above floor surfaces and of hard floor surfaces
- Basic cleaning of carpeted floor surfaces
- Basic cleaning of rest rooms and shower rooms.
Course Description
In this course, participants will learn the importance of custodial work and complete:
- Workplace Essentials – Professionalism, Communication & Teamwork
- Certified Custodial Technician Basic – Best Practices & Current Standards
- Practical Hands-on Skill Building
- Industry Certifications, First Aid and CPR/AED
- Employment Preparation – Resume & Interview Techniques
Front Desk Agent (Guest Services)
This position is well-suited for individuals who:
- Have excellent organizational skills
- Enjoys helping others & creating positive guest experiences
Job Overview
Guest Service Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area. Graduates of this course will be qualified to work in hotels and may transition into similar customer-facing positions such as a concierge agent.
Job Duties
- Provide guests with a smooth arrival, stayover, and departure experience
- Create, modify, and cancel room reservations
- Answer guest questions, inquiries, and resolve complaints
Course Description
In this course, you will acquire the skills to provide high-quality service and memorable experiences to guests and be an ambassador for your property and local area. Participants will learn:
- Workplace Essentials – Professionalism, Communication & Teamwork
- How to Promote Tourism
- The Arrival and Departure Process, Departmental Operations
- Industry Certifications, First Aid and CPR/AED
- Employment Preparation – Resume & Interview Techniques